PAIGE: Signing In & Registration Help

Having trouble signing in or registering for PAIGE? Start here. Most issues are quick to fix, and you can usually sort them out yourself in a couple of minutes.

How signing in works

PAIGE doesn't use passwords. To sign in, you enter your email address on the login page, and we email you a 6-digit code. You type that code in, and you're in.

• The code comes from paige+otp@perceivant.com.
• Sign in at the PAIGE login page — that's a normal web page, not the registration tool inside your LMS.
• The code is always sent to whatever email address you type in that is associated with your account, so the trick is entering the right one.

Which email should I use?

You can sign in with either of these:

1. The email on your Canvas / LMS account — the one your school uses for you. This one always works.
2. A preferred email, if you chose one during registration — for example, a personal email that's easier for you to check.

Not sure which one to use? Check your PAIGE registration confirmation email — it lists the exact address to sign in with. It was sent to you when you finished registering.

💡 Rule of thumb: if you can log into Canvas, you can get your code at your Canvas email. So when in doubt, use your school email.

Troubleshooting

"I didn't get my code."

Work through these in order:

1. Check your spam / junk folder. Look for a message from paige+otp@perceivant.com. This is the most common cause.
2. Double-check the email you typed. The code goes to the exact address you entered. A typo, or an address you don't actually have set up, means the code goes nowhere useful. Try your Canvas/school email — it always works.
3. Give it a minute and request the code again. Emails can take a moment to arrive.

"I don't remember what email I set."

No problem — you don't need to. Just use your Canvas / school email instead or go through the registration module again to set a new preferred email that works better for you. The Canvas/LMS email always works as a sign-in option, even if you set a preferred email earlier.

"I want to use a different email."

You can set (or change) your preferred email yourself:

• Complete the PAIGE registration module again in your LMS (Canvas, Brightspace, Blackboard, Moodle). When you go through it, you can set the preferred email you'd like to use. From then on, your sign-in code can be sent there as well. Just enter that into the login screen for PAIGE.

"My registration said it failed."

Don't worry — this doesn't always mean something is actually wrong.

• Try completing the registration module once more. Sometimes it succeeds on the next try, and sometimes a "failed" message appears even though your registration actually went through.
• Then just try to sign in. Go to the login page, enter your email, and see if you get a code. If you can sign in, you're registered — you're all set, regardless of what the message said.
• If it still won't let you register or sign in after that, submit a ticket (see below).

How to sign in, step by step

1. Go to the PAIGE login page.
2. Enter your email — your Canvas/school email, or your preferred email if you set one.
3. Check your inbox for a 6-digit code from paige+otp@perceivant.com (check spam if you don't see it).
4. Enter the code. You're in!

Still stuck?

If you've tried the steps above and still can't sign in or register, submit a ticket using the Proficiencee help button. To help us sort it out fast, please include:

• The email address you're trying to sign in with.
• What happens when you try (no code arrives? an error message? — if so, what does it say?).
• Your school and course.

We'll take it from there.